Immigration Emergencies
Examples of immigration emergencies include issues at a U.S. Port of Entry and immediate threats of deportation from the U.S.
- During business hours (8:00am-4:30pm Monday-Friday), call the ISS Office at (651) 641-8883.
- If ISS is closed, call the after-hours line at (651) 895-4834. Leave a message if no answer, and someone will return your call as quickly as possible.
Non-Emergency Immigration Issues
| Issue | Solution |
| I need a travel signature | 1. Submit an I-20 Request. 2. Email your immigration advisor and let them know when your return flight to the U.S. leaves. 3. Your immigration advisor will process your request when the ISS office reopens. |
| I lost my I-20 | 1. Submit an I-20 Request. 2. Email your immigration advisor with additional details. 3. Your immigration advisor will process your request when the ISS office reopens. |
| My passport is lost or stolen | 1. If you are in the U.S., contact your embassy to apply for a replacement. Some embassies may require a police report in case of a stolen passport. 2. Email your immigration advisor with additional details and/or to request a meeting. |
| I have a question about my CSP-provided health insurance | Please visit our health insurance page for further information. |
| I have a question about employment (CPT, OPT, STEM), academics, travel, etc. | Email your immigration advisor and/or your academic advisor. They will respond when the ISS Office reopens. |
The information contained in this website is not intended as, and does not serve as, legal advice. It is for informational purposes only and is not a substitute for professional legal advice. Content is subject to change. Neither Concordia University, St. Paul nor the Office of International Student Services is responsible for any errors or omissions contained in this website, or for the results obtained from the use of this information.